Privacy Policy — ix bet Pakistan

1 Introduction

This Privacy Policy applies to all users of the ix bet platform, accessible at ixbet.pw. When you register an account, deposit funds in PKR, place bets on Cricket, PSL or any other market, or simply browse our pages, you are sharing certain information with us. This policy tells you plainly what that information is, how we use it, and how we keep it safe.

ix bet takes privacy seriously. We are not in the business of selling player data or using it for purposes unrelated to running your account and improving your experience on the platform. Everything we collect has a clear reason behind it, and we will explain each of those reasons in the sections below.

By registering an account with ix bet or continuing to use the platform after this policy has been updated, you confirm that you have read and understood how your data is handled. If you have any questions at any point, our support team is available around the clock.

2 Data We Collect

The personal data ix bet collects falls into several categories. Not all of it is collected at the same time — some is gathered at registration, some during verification, and some automatically as you use the platform.

3 How We Collect Your Data

ix bet collects your personal information through the following channels:

• Directly from you — when you fill in the registration form, submit identity documents, contact support, or update your account profile.
• Automatically — through cookies, log files and similar tracking technologies as you interact with our website and app. This includes pages visited, time on site, and device information.
• From payment providers — when you make a deposit or request a withdrawal via JazzCash, Easypaisa, Raast, bank transfer or mobile wallet, we receive a confirmation from the relevant payment service including transaction reference details.
• From identity verification services — if we use a third-party service to verify your CNIC or other identity documents, that provider may share the result of the check with us.

4 Why We Use Your Data

Every piece of data ix bet holds about you is used for one or more of the following purposes:

• Account management — to create, maintain and secure your ix bet account, and to process login and authentication.
• Transaction processing — to handle PKR deposits and withdrawals, verify payments, and maintain accurate financial records for your account.
• Identity verification — to confirm you are who you say you are, that you are at least 18 years old, and that your payment methods belong to you.
• Platform security and fraud prevention — to monitor for suspicious activity, detect duplicate accounts, and protect all players from fraud and abuse.
• Customer support — to respond to your queries, resolve disputes, and provide assistance when something goes wrong.
• Platform improvement — to understand how players use ix bet, which games and markets are popular, and where the user experience can be improved.
• Responsible gaming — to identify patterns that may indicate problem gaming behaviour and to provide appropriate support where needed.
• Marketing communications — only if you have explicitly opted in, to send you information about bonuses, promotions, new games and Cricket or PSL betting markets.

We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human review.

5 Payment Data & PKR Transactions

Because ix bet processes real-money transactions in Pakistani Rupees, payment data requires a higher level of care. Here is how we handle it:

• Full payment credentials — such as complete JazzCash or Easypaisa account numbers — are never stored in plain text on ix bet servers.
• Transaction records are retained for account history and dispute resolution purposes, but sensitive payment identifiers are masked in our internal systems.
• All communication between your device and ix bet during a payment is encrypted.
• Payment providers such as JazzCash, Easypaisa and Raast operate under their own privacy and security policies. ix bet is not responsible for how those providers handle data on their own platforms.
• Withdrawal payments are only sent to payment methods registered in your own name, which is part of our anti-fraud process.

6 Sharing Your Data

ix bet does not sell your personal data. We share it only in the specific circumstances below, and only to the minimum extent necessary:

• Payment processors — to complete deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer and mobile wallet providers.
• Identity verification providers — to confirm the authenticity of identity documents submitted during account verification.
• Game software providers — game providers may receive a player identifier and session token to serve game content; they do not receive your full personal profile.
• IT and infrastructure providers — companies that host, maintain or support the ix bet platform under strict data processing agreements.
• Legal and compliance obligations — if required by applicable law, court order, or in response to a valid request from an authority with jurisdiction, ix bet may disclose data as required.

Any third party that receives your data through the above channels is required to handle it securely and in accordance with applicable data protection principles. They are not permitted to use it for their own marketing or to share it further.

7 Cookies & Tracking Technologies

ix bet uses cookies and similar technologies on our website and app to make the platform work properly, to remember your preferences, and to understand how people are using the platform so we can keep improving it.

The main types of cookies we use are:

• Essential cookies — required for the platform to function. These handle things like keeping you logged in during your session and maintaining your cart or bet slip.
• Performance cookies — collect anonymous data about how visitors use the site, such as which pages are visited most and where errors occur. This data is used in aggregate form only.
• Preference cookies — remember your settings, such as your preferred language or display options, so you do not have to reset them on every visit.
• Security cookies — help detect and prevent fraud, bot activity and other malicious behaviour.

You can manage cookie preferences through your browser settings. Blocking essential cookies may affect core platform functionality, including your ability to log in and place bets.

8 Data Retention

ix bet retains your personal data for as long as your account is active and for a reasonable period after account closure. The specific retention periods vary by data type:

• Account and identity data — retained while your account is open and for a standard period after closure for legal and dispute resolution purposes.
• Transaction records — kept for an appropriate period to meet financial record-keeping obligations and to resolve any payment disputes that may arise.
• Support communications — retained for a period sufficient to handle any follow-up queries related to the original interaction.
• Technical and log data — typically retained for a shorter period unless it is required as part of a security investigation.

Once data is no longer needed, it is securely deleted or anonymised so that it can no longer be associated with you as an individual.

9 Security Measures

ix bet takes the security of your personal data seriously and has put in place a number of technical and organisational measures to protect it:

• Encryption of data in transit using industry-standard TLS protocols.
• Encrypted storage of sensitive data fields, including passwords (which are hashed and never stored in readable form).
• Access controls that limit which staff members can view which categories of data, based on job function.
• Regular monitoring of systems for unusual access patterns or potential security incidents.
• Secure handling of identity documents submitted during verification, with access limited to the verification team.

No system can guarantee 100% security, and ix bet cannot promise that your data will never be affected by an incident entirely outside our control. What we commit to is taking every reasonable step to prevent such incidents and to act promptly if one occurs. If a significant data breach affects your information, we will notify you as soon as practicable.

10 Your Rights Over Your Data

As an ix bet player, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team and we will respond within a reasonable timeframe:

11 Minors

ix bet is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered an account using false information, please contact our support team immediately. We will investigate and close the account, and will delete any personal data associated with it.

Age verification is part of our standard account process. If any doubt arises about a player's age during routine checks, the account will be suspended until verification is completed.

12 Changes to This Privacy Policy

ix bet may update this Privacy Policy from time to time to reflect changes in how we operate, in response to player feedback, or to stay current with applicable data protection practices. When we make changes, the revised policy will be published on this page with an updated date at the top.

For significant changes — such as a new category of data being collected or a new type of third-party sharing — we will make reasonable efforts to notify registered players directly, either by email or through an in-platform notification. Your continued use of ix bet after a policy update constitutes acceptance of the revised version.

13 Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern, please reach out to our support team. We are available 24/7.